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Tier 1 Support Technician (20+ openings to be filled ASAP) 
BILINGUAL WITH SPANISH A PLUS! 

CERTIFICATION REQUIRED 
Technical Support, Desktop, Call Center, Software, Wireless, 
Peripheral, Internet, XP, A+, MCP, MCSE, Net+ 

FLEXIBLE HOURS AND DAYS - WORK FROM HOME! 

A trusted provider of online computer support is looking for high-energy self-starters to join their world-class support team. Specifically, Our Client is looking to add more than TWENTY (20) Tier One Support candidates with extensive Microsoft Windows experience ASAP. They are currently seeking dynamic candidates who are: 

1. Looking for flexibility 
   
2. Able to work from home

Most importantly, these candidates must: 

• Possess excellent communication and customer service skills. 
  
• Genuinely care about the customer(s). 
  
• Be highly motivated and able to work independently. 
  
• Take ownership for problems and follow through to resolution. 
  
• Be disciplined to work independently while working towards the goals set by Our Client’s tech team. 
  
• If bilingual, be able to pass a technical test and provide support in Spanish.

These candidates will be part of a growing team of Tier 1 Support Techs to work for a leader in the Computer Industry that is offering tech support to their customers across the country. Our Client is offering flexible hours for the right candidates, and this is a great opportunity for growth. 

Our client is one of the fastest growing companies in the remote Home Technology Support Services industry, and they are hoping to hire multiple people for immediateComputer Support Technician openings. 

This is a six-month contract with flexible hours and days, with Temp to Direct Hire potential. A variety of shifts exist over the 24x7x365 timeframe. 

About Our Client: 

This is a trusted provider of online computer support for the home, home office and small business. The company is based in Billerica, MA with remote offices throughout the U.S. Our client's premium remote computer and technology service is available to home and business PC users, business travelers, telecommuters, college students, persons with limited mobility and any PC user with Internet access. The company's remote services include support for PCs, MP3 players, PDAs and other mobile devices, networking and network devices, printers and other peripherals, digital cameras and any software, connectivity or operating system level issues. Due to the web-based nature of the company's online PC service, customers now have a more affordable, more convenient and easier computer support option at the click of a mouse. Founded in 2001, this is a privately-held corporation.

This is an estimated 6-month contract position (with Contract to Hire potential), through Volt Technical Resources - a division of a Fortune 1000 publicly traded Staffing Industry Leader, based in Raleigh, NC. We are among the largest IT staffing companies in the US for contract/temporary and direct hire placements and support most of the top rated IT companies in the Southeast.

To be considered, candidates must have the following credentials: 

1. Three (3) years minimum of Desktop or Call Center Support for all of the standard Windows-based systems; previous Technical Support experience with Mac OS-based systems a BONUS 
   
2. Demonstrated strong technical skills with: 
   
   • ALL of Microsoft Windows OS 
     
   • Application support 
     
   • Networking
   
   
   
   
3. Must be well-versed in resolving all common computer problems, including: 
   
   • Viruses 
     
   • Slow performance 
     
   • Errors 
     
   • E-mail client set-up 
     
   • Software Installation and Configuration 
     
   • Wireless Networks 
     
   • Peripheral problems
   
   
   
   
4. Candidates will need the following for remote set-up: 
   
   • High-speed Internet access 
     
   • Dedicated Windows-based computer with XP Pro at a minimum 
     
   • Quiet, private workspace 
     
   • Dedicated phone line (No VoIP)
   
   
   
   
5. Certification(s) including, but not limited to: 
   
   • A+ 
     
   • MCP 
     
   • MCSE 
     
   • Net+
   
   
   
   
6. Candidates without certification or failing to provide supporting documentation from an accredited institute will NOT be considered for this position.

Special Instructions to begin the process: 

• Please email your resume to Volt at: [Click Here to Email Your Resumé] and it will be expedited to the Recruiter assigned to this position. Our Recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements. 
  
• Please reference the following in your subject line to ensure your resume is routed to the correct Recruiter on your behalf: 300293-8101-12-241010 - Tier 1 Support Technicians 
  
• If you are able to include on the subject line the website where you saw this posting, it would be greatly appreciated!

Thank you for your attention to these details!

For further information regarding this posting, please contact the Recruiter via E-mail ONLY, using the email address listed on this posting and again by placing the entire job number in the subject line. 

Please rest assured that if your resume matches what is reflected in this job posting, you should get a phone call from a Volt Recruiter to discuss this position with you. 

No Phone Calls Please for this position. 

Volt has a talented and optimistic staffing team focused on the quality of your career.

Volt is a world leader in the staffing industry, boasting over 50 years of experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions. We offer many contract positions as well as many direct hire full-time positions. Our Contractors receive competitive pay and benefits, as well as educational programs and re-deployment assistance.

Volt Information Sciences, Inc. is our parent company and is a publicly owned corporation. Stock is traded over-the-counter and is quoted on the NYSE. To learn more about Volt Information Sciences, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer and is dedicated to fostering diversity in the workplace.